Accessibility

Our Commitment

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA. That means we work to make our pages perceivable, operable, understandable, and robust for visitors using screen readers, keyboard navigation, magnification, and other assistive tools.

Accessibility is an ongoing effort, not a one-time project. As we add pages and features, we review them against the same standard and fix problems as we find them.

Measures We Take

• Clear heading structure and meaningful link text so pages can be navigated by headings and by keyboard.
• High-contrast text and a consistent layout, with body text that can be resized in the browser without loss of content.
• Text alternatives for meaningful images, and no information conveyed by color alone.
• Forms with labeled fields and plain-language instructions.
• Regular reviews of new content against WCAG 2.1 AA criteria.

Known Limitations

We are honest about where we fall short. Some third-party content embedded on this site, such as scheduling tools, maps, and calculator widgets, is supplied by outside providers and may not fully conform to WCAG 2.1 AA. Some older documents may also lack full tagging. We are working with our providers and replacing older materials over time, and we will always offer an alternative way to get the same information.

Request Assistance or Report a Barrier

If you encounter a barrier on this website, or if you need any page, document, or form in an alternative format, please contact us:

• Phone: (904) 517-4049
• Email: [email protected]

Please tell us which page you were visiting and what barrier you encountered. We will provide the content in an alternative format and work to resolve the barrier. We aim to respond to accessibility requests within two business days.

Feedback

Your feedback helps us improve. If you have suggestions for making this website easier to use, please share them by phone or email using the contact information above. We welcome the conversation.