Accessibility Statement: This Website Is for Everyone

Freeman Douglas Corporation is committed to making freemandouglas.com usable for every visitor — including people who use assistive technology. And if any part of this site gives you trouble, a human being is one phone call away.

Our Commitment

Freeman Douglas Corporation wants every person — including people with disabilities who use screen readers, keyboard navigation, voice control, or other assistive technology — to be able to use this website fully and independently.

We aim for our site to conform to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, the widely accepted standard for accessible web content. Accessibility isn’t a one-time project here; it’s part of how we build and maintain every page.

What Accessibility Means on This Site

In practical terms, here’s what we work toward across freemandouglas.com:

  • Readable text. Clear fonts, comfortable sizing, and strong contrast between text and backgrounds.
  • Keyboard navigation. Interactive elements — menus, buttons, FAQ accordions, forms — are built to work without a mouse.
  • Descriptive images. Meaningful images carry alternative text so screen-reader users get the same information visual users get.
  • Plain language. Mortgage topics are explained in everyday words, not industry jargon — which helps everyone, including people with cognitive disabilities.
  • Consistent structure. Headings, landmarks, and navigation follow predictable patterns page to page.

Need Help Right Now? Talk to a Human

Standards and checklists matter — but what matters most is that you can get what you came for. If any part of this website is hard for you to use, don’t fight with it. Contact us and we’ll help you another way.

We can walk through anything on the site together by phone — checking your rate, running affordability numbers, starting an application, or answering mortgage questions. Callers using relay services are welcome.

Report an Accessibility Barrier

If you encounter something on this site that doesn’t work well with your assistive technology — or anything that’s simply hard to use — please tell us. It helps to include:

  • The page URL where you ran into the problem
  • A brief description of what happened (or didn’t happen)
  • The device, browser, and assistive technology you were using, if you know them

Send it to [email protected] or call (904) 517-4049. We take these reports seriously and will work to fix the issue and provide you an alternative way to get what you need in the meantime.

A Note on Third-Party Tools

Some interactive features on this site — such as the rate quiz and scheduling tools — are provided by third-party platforms. We choose vendors with accessibility in mind, but we don’t control every aspect of their interfaces. If a third-party tool isn’t working for you, contact us directly and we’ll complete the same task with you by phone or email.


Accessibility — FAQ

What accessibility standard does this website follow?

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA — the widely accepted standard for making web content accessible to people with disabilities, including those using screen readers, keyboard navigation, and other assistive technology.

I’m having trouble using part of the site. What should I do?

Don’t struggle with it — contact us and we’ll help you another way. Call or text (904) 517-4049, call the office at (904) 906-8869, or email [email protected]. We can walk through anything on the site together by phone.

Can I do everything by phone instead of using the website?

Yes. Anything the site offers — rate questions, affordability numbers, starting an application, booking a call — can be handled by phone at (904) 517-4049 or by email. The website is a convenience, never a requirement.

How do I report an accessibility problem?

Email [email protected] or call (904) 517-4049. Include the page URL, what went wrong, and — if you know it — your device, browser, and assistive technology. We’ll work to fix the issue and give you an alternative path in the meantime.

Do your videos and images include accessible alternatives?

Meaningful images on the site carry descriptive alternative text, and images in articles include written captions describing what they show. If you find an image that doesn’t make sense with your screen reader, report it and we’ll fix it.

What about the rate quiz and other embedded tools?

Some interactive features are provided by third-party platforms, and we don’t control every aspect of their interfaces. If any embedded tool isn’t working with your assistive technology, contact us directly — we’ll complete the same task with you by phone or email.

Get Today’s Mortgage Rate in Minutes

Answer a few quick questions and Douglas will personally price your scenario — no automated guesswork, no obligation. Prefer to talk it through instead? Call (904) 517-4049.

Open the Rate Quiz

We’re One Phone Call Away

Website trouble or mortgage questions — either way, you’ll reach a human being who can help.

Contact Freeman Douglas Corporation

Douglas Wilkerson — Mortgage Broker, NMLS #1680719

Freeman Douglas Corporation — a DBA of Edge Home Finance
1548 The Greens Way, Ste. 4, Jacksonville Beach, FL 32250
Direct: (904) 517-4049
Office: (904) 906-8869
Email: [email protected]

Serving Jacksonville, Jacksonville Beach, St. Augustine, Orange Park, Fernandina Beach, and all of Duval, St. Johns, Clay, and Nassau counties — plus borrowers across Florida and additional states where licensed.

Freeman Douglas Corporation is a DBA of Edge Home Finance. This is not a promise to lend — all credit decisions are subject to approval. Douglas Wilkerson, NMLS #1680719 | Edge Home Finance, NMLS #891464. Verify licensing at nmlsconsumeraccess.org. Equal Housing Opportunity.