Privacy Policy

This Privacy Policy describes how Freeman Douglas Corp (“we,” “us,” or “our”) collects, uses, and protects personal information on freemandouglas.com. It applies to information collected through this website, including the forms on this site. It does not cover information collected offline or through other websites.

Information We Collect

We collect information you provide directly and information collected automatically when you use this website:

• Contact details: your name, phone number, and email address when you submit a form or otherwise contact us.
• Loan inquiry information: details you choose to share about your home purchase, refinance, or other mortgage goals, such as property type, location, and timeline.
• Automatically collected information: pages visited, device and browser type, and general usage data, collected through cookies and analytics tools (see “Cookies and Analytics” below).

How We Use Your Information

We use the information we collect to:

• Respond to your questions and follow up on your inquiries;
• Process and manage loan inquiries, including connecting you with Douglas Wilkerson, Mortgage Broker / Branch Manager;
• Improve this website and our services; and
• Comply with legal obligations and protect the security of this website.

Information We Do Not Sell

We do not sell your personal information to anyone, including data brokers or other third parties for their own marketing purposes. We share information only as described in this policy.

Third-Party Processors

We use trusted service providers to operate this website and manage inquiries. These include our customer relationship management (CRM) system, which stores form submissions so we can respond to you, and analytics providers that help us understand how visitors use the site. These providers are permitted to use your information only to provide services to us. If you ask us to pursue a loan application, we may share relevant information with lenders, underwriters, and other parties needed to process that application, as you direct.

Cookies and Analytics

Cookies are small files stored on your device that help this website remember preferences and measure traffic. Analytics tools use cookies and similar technologies to show us which pages are visited and how visitors arrive at the site. You can control cookies through your browser settings, including blocking or deleting them. Some features of this website may not work as intended if cookies are disabled.

Data Security

We use reasonable administrative and technical safeguards to protect the personal information we collect. No method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security. If you believe your information has been used without authorization, please contact us promptly using the details below.

Your Choices

You may ask us to review, correct, or delete the personal information you provided through this website, and you may ask us to stop sending you marketing messages. To opt out of marketing text messages, reply STOP to any marketing message you receive from us. Messages about an active inquiry you submitted may still be sent while we are responding to you.

Changes to This Policy

We may update this policy from time to time. When we do, we will post the updated policy on this page with a new effective date.

Contact Us

If you have questions about this policy or your personal information, contact Douglas Wilkerson at Freeman Douglas Corp by phone at (904) 517-4049 or by email at [email protected]. Our office is located at 1548 The Greens Way, Suite 4, Jacksonville Beach, FL 32250.